Portal consolidates all key information on the furnace system for customers.
Foundry 4.0 and digitisation are buzzwords that, nowadays, play a role in every industry. And rightly so because the opportunities afforded by networking offer invaluable potential when it comes to raising productivity to an unprecedented level. ABP Induction has developed the MyABP portal for this very purpose – it supports their customers in raising this potential. This article provides a detailed explanation of what MyABP is all about.
This is MyABP
ABP’s new entrance portal becomes a digital platform for customers for their manufacturing operations and equipment, employees and processes. In order to meet needs such as cost reduction, quality assurance and improvement, CO2 reduction, energy saving, occupational safety and plant availability, ABP have completely redesigned their ABP service solutions and integrated them into MyABP. This means MyABP becomes a personal information and maintenance assistant for melting and heating equipment for customers from ABP, as well as from other manufacturers, available anytime and anywhere. ABP’s platform is an open system for all processes and machines in your foundry, be it melting equipment, sanding machinery or moulding equipment. Upstream and downstream processes can be easily integrated into the platform. Here, customers can find all documents relating to their manufacturing operations and equipment, from product descriptions and drawings to maintenance manuals and service reports.
ABP Induction have completely redesigned their ABP service solutions and integrated them into their new MyABP portal. This means MyABP becomes a personal information and maintenance assistant for melting and heating equipment for customers from ABP, as well as from other manufacturers, available anytime and anywhere
Data security and data protection
Of course, data security and data protection are important issues in this respect. Customers can be rest assured that the system does not snoop around in their data, but only informs customers what they want to learn. However, MyABP understands the data provided and can provide direct support. And it allows ABPSupport to see the system through the eyes of the customer. Augmented reality makes this possible.
Augmented reality allows ABP service technicians to assist customers without having to be on site
The principle works like this: If there is a deviation in production, either ABP apps or the customer opens a service ticket. If solving the problem requires support, help is available to the customer via the MyABP portal. The central tool for this is augmented reality. This technology enables ABP experts to see what customers see. Key information is directly visible because all information from the call is automatically stored in the ticket. The ABP technician also helps, for example, to identify the right spare part if the system has to be serviced. The ABP expert can virtually go through various settings on the system with the customer in order to rule out any operating errors. They can assist employees in performing simple tasks that can lead to a solution to the problem. And ABP service is available extremely quickly as long wait-times for a service appointment or technician availability are no longer an issue. This is also good for the environment as it avoids long emergency service trips that will reduce CO2 emissions and protect the environment.
ABP’s MyABP platform is an open system for all processes and machines in your foundry, be it melting equipment, sanding machinery or moulding equipment. Upstream and downstream processes can be easily integrated into the platform. Here, customers can find all documents relating to their manufacturing operations and equipment, from product descriptions and drawings to maintenance manuals and service reports
Time is no longer an issue
The solution is directly available without major downtimes, without waiting times for the service appointment and at a reasonable price. The advantages are that response times are reduced and customers can benefit from the experience of ABP’s experts without incurring travel costs and, can find documentation of all services and solutions in one place. ABP is therefore ideally positioned for quick troubleshooting and proper maintenance. And it has additional value for the future. MyABP creates a database of knowledge with service protocols, problem solutions and much more. Customers therefore have access to the knowledge of ABP’s worldwide service team and the opportunity to receive round-the-clock support. They can subsequently make use of error analysis to develop new recommendations for action, maintenance orders and training courses. All this is managed centrally via MyABP – customers always have the system status with all available services right in sight.
Key facts: What you need to know about MyABP
• MyABP is an online platform open to all ABP customers
• Customers can digitally enter and manage their entire equipment inventory for all of the manufacturing equipment that they have in their manufacturing facility
• Customers can view and retrieve all relevant data on the ABP machinery and systems in use
• Via MyABP, customers can use virtual online training courses to simulate, for example, an emergency on a digital twin of the real plant
• Augmented reality allows ABP service technicians to assist customers without having to be on site
• MyABP offers fast response times, reduced travel effort and protects the environment when service is required
For further information visit www.abpinduction.com
